COVID-19 Response

True character is revealed when we are pushed to our limits. These are trying times for everyone. As of March 23rd–as I’m writing this–it is anticipated unemployment is likely to skyrocket to levels we’ve not seen in recent history. For anyone negatively affected by recent events my heart goes out to you.

As a company who focuses exclusively on healthcare, we are living through the stress imposed on HDOs (Healthcare Delivery Organizations) and are standing in solidarity. Last week we had the privilege of opening a new hospital for one of our customers and now we face an unknown set of circumstances with what the future holds. Projects–rightfully so–have been placed on hold to focus all energy and resources on managing through these unprecedented events, at least with respect to recent times. I’m strongly encouraged by so many people who also want to do their part!

I have reached out to many of our customers, close colleagues and extended network to understand what challenges are being felt by all HDOs. First off, I feel quite blessed in the level of response and detail received. Thank you!

Based on this feedback, we are using this to determine how Clinical Mobility can adjust our strategy to help relieve strain from our customers. Here is what we’ve heard:

  • Expansion of RF Footprint – remote triage, expansion into new facilities, temporary pop-ups
  • New Device On-Boarding – medical devices and more
  • Expanded Video Usage – adding video communication to patient rooms to limit use of PPE
  • Locating Devices – assisting clinical staff to location key assets
  • Managing High Census – managing network performance

These are the mobility-centric use cases. There are others:

  • Massive increase in remote workers – managing load, providing new devices, training
  • Tele-health video visits – massive increase in video visits; more than 5x reported by one customer
  • Voice infrastructure changes – hotlines, customer communication, SIP offloading
  • Increase in VDI and remote desktop utilization
  • Influx of new communication devices – pallets of new device orders have been made by many of our customers

Two other things are important to mention. 1) staying security conscious and 2) understanding we have to work with what we already have. Being security conscious includes ensuring that we pause–even briefly–to consider what we’re doing in order to protect PHI and hospital infrastructure. Here is a great article¬†from the WHO. In terms of working with what we have, we have been dealing with an already strained supply chain. Previous political policies and the COVID-19 impact on offshore manufacturing have left supply of electronics equipment already in a strained position. Now that we have an world-wide crisis where hospitals are contending for a finite supply of IT infrastructure (among many other things) we cannot assume we will be able to obtain new resources soon. In other words, we need to make best of us what we already have.

Clinical Mobility is currently offering pro-bono assistance for HDOs enduring these trying times. Certain restrictions apply. There. That’s our safe harbor, but please click this link to reach out to us if we can help your healthcare organization through this time of crisis. This isn’t a sales pitch and nor is it a way to take advantage of a situation at hand. Many of us at Clinical Mobility come from HDOs and have been through previous pandemics. We want to help and it’s why we exclusively focus on healthcare. #Solidarity

– Shawn